E-Service
The E-Service module (former D7i Spółka), developed by Eurotronic, is an additional module allowing users to provide external contractors, dealing with the generally defined repair management tasks, with access to selected elements of the Infor EAM system. The fundamental aim in the development of the E-Service module was to deliver a tool for electronic exchange of information between the Infor EAM owner and the external contractors collaborating in the area of work orders on a permanent basis. Security requirements and non-standard setup needs have made Infor EAM’s standard functionality unfit for this purpose. As an additional module, it can be licensed separately. At the same time, it is an integral part of Infor EAM, so the administrator has access to numerous basic setup options defining the scope of information and functions made available to E-Service external users. Moreover, the internal administration module allows individual customers (external partnerships) to set up the access rights for individual end users.
E-Service functional areas
Before presenting the E-Service functional areas, it should be noted that they are the outcome of requirements defined by customers already collaborating with Eurotronic. Within the scope of each deployment project, the functional area of the module is defined individually, in compliance with the presented requirements. At the same time, internal communication and information exchange engine standards are applied.
Fundamental catalogues – dictionaries
Dictionaries used by external partnerships within the scope of the executed processes are the first component of the E-Service module. The dictionaries may be populated on the basis of data defined in Infor EAM or individually by E-Service users. Catalogues comprise such elements as spare parts, employees, tools, tasks, subcontractors and other company-specific elements.
Contracts
Within the scope of work order settlement assumptions, E-Service makes it possible to use one of the Infor EAM’s supply management components – the catalogue of task-based and long-term contracts. Depending on the configuration, E-Service users are able to define contracts on their own or accept assumptions defined by Infor EAM. The contract can define such elements as general contract data, spare parts with prices per unit, specialist groups and their rates, employees and their rates, scope of subject matter and flat rate costs, as well as equipment and rates of settlement units. Audits of the contract execution status ensure that the contracts are executed within the scope of the work orders.
Work orders
Acceptance of orders (order activities) forwarded from Infor EAM might be the first stage of the work order execution process. Order acceptance might entail defining order details by setting up the scope of subject matter categorized by activities and sub-activities in Infor EAM, as well as estimating the required resources split into the following categories: spare parts, specialists, equipment, subcontracted works. Estimation values might be calculated on the basis of rates declared within the scope of the agreement or individually, using internally accepted rates. The next step could involve sending the estimated order to the order’s owner for approval at the Infor EAM level. Order approval on the E-Service module level allows users to register completed actions. The Infor EAM level shows the order completion status. The completed order, including all the information, can be approved by the user at the Infor EAM level. The approved order is disabled at the E-Service module level. Only approved work orders can be used for defining the acceptance protocol.
Acceptance protocol
The E-Service module allows users to define acceptance protocols within the scope of contracts and, as a consequence, within the scope of the completed work orders. One protocol may refer to one contract. Protocol components might include approved work orders or actions. Protocol costs are calculated on the basis of approved work orders or actions. Acceptance protocols might undergo the approval procedure defined individually at the E-Service and Infor EAM level. The aggregated invoice might be issued on the basis of approved protocols.
Invoicing
Invoice registering is one of the last stages of the work order process. The defined invoice refers to approved acceptance protocols. Depending on the configuration, invoice entries might contain individual protocols, work orders or actions. The key purpose of grouping invoice entries is to streamline the process of invoice description at the Infor EAM level and initial account assignment automation.
Integration engine
The last element available in the E-Service module is the data export and import engine. This functionality is based on the principle of complying with the requirements of partnerships using their own work order processing systems. This engine allows users to exchange information using XML files. As part of deployment documentation, a document defining the exchange file structure is created. Data export from E-Service allows the users to transfer all the information necessary to complete the work order in an external system. By importing files, users can also update work orders automatically. Partnerships using solutions such as MP2, ZMT or Infor EAM have access to “off-the-shelf” data exchange mechanisms.
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