Software support
We provide our customers with end-to-end support services for both software and hardware. We pay particular attention to ensuring proper functioning of the systems we deploy. For this reason we have included post-deployment support in our portfolio of services. The service provides help to users and administrators – especially in the initial phase of system operation. This way, the customer can be sure that the system we deploy will be a truly useful tool.
Support services are available via multiple channels:
- Telephone hotline – direct contact with a consultant over the phone,
- Website – reporting problems via the Internet,
- Onsite support at the customer’s location.
Standard terms of support services include defining the time required to respond and troubleshoot problems reported by customers. The standard response time to a reported problem is a few hours, and the time to troubleshoot the problem is a few days. Our customers can rely on efficient and professional help in the area of system operation. Moreover, each customer has its own support consultant – this helps to speed up the process of troubleshooting reported problems. The terms of support allow customers to make use of the non-stop option – 24/7 support.
|
|
 |
|
 |